1. Warranty Coverage
We offer a comprehensive warranty for our packaging machine. The warranty covers all manufacturing defects and faulty workmanship.
The standard warranty period for packing machine is one years from the date of delivery.
During the warranty period, we will provide free maintenance and replacement of defective parts.
Technical support and troubleshooting assistance are also included.
The warranty does not cover damage caused by improper use, negligence, or unauthorized modifications.
Consumable or wear-and-tear parts are not covered under the warranty.
For added peace of mind, we offer extended warranty options beyond the standard period. Please inquire with our sales team for details.
6. Warranty Claim Process
In the event of an issue covered by the warranty, please contact our customer support team at [+86 21 67658975] or [[email protected]].Our technical team will assess the issue and provide instructions on the next steps, which may include on-site service or replacement parts shipment.
To ensure the continued reliability of your carton packaging machine, we recommend enrolling in our preventive maintenance program. This program includes regular maintenance visits and inspections.
Properly operate and maintain the machine according to the provided user manual and guidelines.
Promptly report any issues or concerns to our customer support team.
Allow our technicians access to the machine for maintenance and repair as needed.
We are committed to your satisfaction with our products. If you are not completely satisfied with your carton packaging machine within the first 30 days of purchase, we offer a full refund or replacement.
This warranty is transferable to subsequent owners of the machine, provided proper documentation and information are submitted to our customer support team.